Returns on equity for insurers have remained at anemic growth levels for the past decade. Capital intensity, cost of sales and operational inefficiency continue to be important drags on performance. We can help.
High Product Capital Intensity
Product teams are under pressure to speed their pricing and new product development practices. The problems often stem from a fragmented technology environment that doesn't provide the needed process automation, seamless access to data and efficient workflow. As a result, pricing models stagnate and new product go-to-market suffers.
Cost of Sales - Distribution
The costs of both captive and independent sales agent commissions and incentives continue to grow despite flat revenues. Business managers have difficulty capturing and rewarding sales that drive the greatest value to the organization. Lower sales costs are achieved through provisioning of an omni-channel, digital and self-service model informed by machine learning. Customers can be moved along the sales process with through "Next Best Conversation"-type prompts that reduce abandonment.
Operations represents a target-rich area for cost reduction. Automation is essential to streamline business processes, improve productivity and decrease costs. Quality improvement is also a result of a carefully orchestrated operations improvement program. The core areas to assess and improve are: